30 day free return

30-day free return or exchange

The right to change one’s mind without any fees and explanations is essential for a safe purchase. This is why we respect and encourage your unconditional right of withdrawal for all shipments within Switzerland or the EU.

After the receipt of your package and within 30 days you can benefit from the free return service. You only need to contact our customer service to learn about the procedure and specify whether you want an exchange or a refund.

After the receipt and verification of the product we will proceed with the exchange or refund within 15 days.

We do not accept exchange or return of jewelry that has been worn more than necessary for trial or products that have been damaged or modified. The protective tape should not be removed. This offer is valid only for shipments within Switzerland and the EU.

This offer is limited to one return per customer in order to prevent any misuse.
The return offer does not apply to items that have been exclusively tailored for you.

The following conditions apply for returns:

  • The item is in perfect condition and has not been worn more than for a trial
  • The Milyki ribbon attached to the item is still in perfect condition and has not been removed
  • The item was not previously returned for a size change
  • Your previous purchase has not been returned (exchange or refund)
  • The item was returned within 30 days of receipt
  • In case an order contains several items of jewellery, the final return can only be applied to a single item of jewellery (this condition has been introduced to avoid misuse)

For any questions - contact form